Table of Contents

• Shipping Information
• Product Information
• Return Policy
• Size Guides

Shipping Information

When will I get my order?

Usually, it takes 3–10 days to fulfill an order, after which it will be shipped out to you. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Product Information

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@queuepoints.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@queuepoints.com within a 5 days time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Return Policy

Do you offer refunds?

General no, we do not offer refunds. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@queuepoints.com with photos of wrong/damaged items and we’ll sort that out for you.

What’s your return policy?

Returns must be initiated within 10 days of receiving your product. We are only able to offer returns in the case that an order arrived defective or if you received the incorrect item. To help us resolve this for you quickly, please email us at orders@queuepoints.com within a 5-10 days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can I exchange an item for a different size/color?

Size Guides

T-Shirt Size Guide (Inches)

Hoodie Size Guide (Inches)